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Armaniz provides on demand process experts for any business functions. As a result, you are free to focus on your core activities while realizing greater profitability and enhanced productivity.

Our BPO specialists help you to boost productivity and functional area output, attain Key Performance Indicators (KPIs), and comply with Service Level Agreements (SLAs).

Our five-phase methodology - which includes recruiting, training, delivering, measuring and improving the workforce - drives process efficiency and staffing success while enabling you to scale and adjust with ease.

Armaniz unique offering helps you scale staff levels based on your demand. Organisations resource requirements peak during month-end, year-end or when there is a process & organisational changes.

You can choose to request on-demand services or dedicated resources on a short notice. As Armaniz is already familiar with your business processes as part of KYC - on boarding of resources will be swift.

Customer Services

In a period of market globalization, and a rapidly changing competitive environment, the customer has gained center stage in almost every business. Armaniz helps clients manage and enhance their customer experience by transforming their customer contact center operations to increase customer loyalty, retention and satisfaction, in a cost-effective manner.

Armaniz ‘extends your enterprise’ by delivering key customer care processes to enhance customer engagement, increase revenues and gain competitive advantage. Our deep domain expertise in customer-facing business functions, strong talent pool, and exquisite focus on operational excellence help you focus on your core business issues while Armaniz delivers your customer care processes.

Services

Customer service
Customer complaint resolution
Sales
Loyalty program management
Collections and refunds
HR support
Technical support desk
Specialty help desk

Technical Help Desk

Armaniz Tech Support is a center of providing excellent, quality Technical Support and BPO Services to organizations globally. We can help clients slash support costs, boost user satisfaction and enhance productivity.

Our Technical Support BPO solutions include,

E-mail/O356 Technical Support
Inbound Telephone Call Technical Support
Inbound Customer Service Telephone Call Support

We have strong domain knowledge and experience in providing technical solution. Our Level 1 Technical Support leverages benefit of our robust infrastructure and our technical and IT expertise.

We aim to have a 24x7 Help Desk that provides complete customized support solutions including,

Multi-Channel Support Solution: Voice, MS Teams , Video , Email, Chat, Web
Enabling Tools: CRM, Knowledge base, Remote Diagnostics

Finance & Accounts Outsourcing

Cost reduction pressures, increasing regulatory compliance and demands for a closer alignment to the business are driving the need to implement a new finance and accounting operating model. Leading Chief Financial Officers (CFOs) are leveraging business process outsourcing as a strategy to change their operating models.

Armaniz extends your enterprise’ by leveraging our deep finance and accounting functional expertise, industry intimacy, focus on operational excellence and global delivery model. While CFOs focus on their core business issues, the Armaniz team delivers your goals to raise business performance, standardize processes, transform business operations and lower costs.

Procure to Pay

Accounts payable
Expense reports
Payment processing

Record to Report:

General accounting
Fixed assets
Tax filing and reporting
Cost accounting
Inter-company accounting
Statutory reporting
Month-end reporting and consolidation

Order to Cash

Accounts receivable
Billing and cash application
Order management
Credit control
Collections

Corporate Functions

Treasury
Cash management
Financial planning and analysis
Tax and compliance
Decision support
Management accounting

Supply Chain Finance

Product costing
Inventory accounting
Manufacturing accounting

Industry-Specific Accounting

Passenger revenue accounting
Revenue audit and recovery
Claims management
Loan account maintenance
Royalty accounting
Fiduciary accounting

Compliance team

Customs processes/documentation
Statutory Reporting

Technical Support Services:

Technical support is becoming a key differentiator for technology product companies as it has been established beyond doubt that the quality and coverage of tech-support provided by the companies influence customers buying decision and brand loyalty.

Technical support centers are often the eyes and ears of technology companies as it is through the tech support centers that they come to know about the issues that the end customer is facing and get opportunities to enhance their product.

Armaniz provides support for products and services of technology organizations, offering technical assistance to their end users in both the enterprise (B2B) and consumer (B2C) space. We have good number of technical engineers in the technical support group to support multiple customers across various languages and technology domains through a global delivery model, across multiple country locations.